The second feature of our Business Excellence trilogy, is to help client companies to hit the moving target - of linking PEOPLE & PERFORMANCE. We take a holistic strategic view of overhauling systems and process which are archaic or inefficient; creating a strategy to attract and nurture talent; and foster best practices and initiative to increase employee engagement and satisfaction. Our motto - "... Human Capital Management must BECOME AN IMPORTANT ITEM OF AGENDA FOR THE BOARDROOM ..."

Our success has been both for "NEWGEN" (start-up companies of techno-entrepreneurs) experiencing sporadic growth and age-old Family managed Enterprises who wish to change their DNA and benchmark with the multinationals.

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H R M Excellence Audit® - Expose the gap between intent and real action

H R M EXCELLENCE AUDIT can show you whether: HR systems are in sync with the business strategy and focused on creating value for the business; whether Performance measures are driving HRM systems polices & practices. The survey results will inform where and when improvement actions should be targeted for optimum effect. It provides clarity and focus in the form of analysis & interpretation. It reveals whether there is agreement about the priorities for improvement. It exposes blockages that will inhibit progress. It enables the top leadership to start key initiatives needed urgently for an immediate and lasting impact. The HRM EXCELLENCE AUDIT CREATES THE REAL SHIFT NEEDED TO DEPLOY YOUR HCM MASTER PLAN MORE RIGOUROUSLY.

As a sequel we have re-designed "FROM GROUND ZERO " systems & procedures and guided their policy and program implementation to meet upstart growth. We not only model the process, but further track how well the system works, and most of all, coach your managers to become skilled users of the system. We have guided the workforce all levels/functions to get focused, committed and moving in fast-forward mode. We have enabled commitment of your line managers to support the HCM master plan.

Workplace-Of-First-Choice® - create a new competitive strength

WORKPLACE-OF-FIRST-CHOICE® WORKPLACE-OF-FIRST-CHOICE® is where people work with a smile on their face and a dreams in their eyes. High-Performance Organizations don't take workplace culture for granted; they engineer it… Our firm works with clients to instil a culture that matches a firm's strategic aspirations. When that gap exists, it requires changes in policies, practices, systems, and structures to create the new, desired culture.

Our CULTURE TRANSFORMATION process identifies—and closes—that gap. Towards these objectives we have spear-headed long-term initiatives for: by building an employer brand; nurturing a supportive corporate culture and bringing about workplace excellence through an array of team building, employee engagement/satisfaction initiatives. These foster a passion for the business that encourages people to give their best and at the same time creates a more fulfilling workplace for the employee.

SMA’S TALENTFIRST® - People @ the heart of business strategy

A strategic approach to talent management puts people @ the heart of business strategy. Managing top talent is a key to the future performance of all organizations. We gear our approach to the specific question clients need to answer…do your talent management practices enable you to attract, develop, and retain the talent you need to achieve your business objectives?

TALENTFIRST offers a clear process to measure, align and develop talent against the current and future business needs. We help our clients stay one step ahead of the blind curve, placing the right talent, at the right time, into mission-critical roles within their evolving businesses. Thereby creating a pipeline of "future stars" who are ready to drive their organizations to the next level. We help clients identify realistic, effective pathways for talent to bloom within an organization. we create "WORKPLACE LEARNING CENTRES" through our round-the-year Leadership & Management Competency Development Training Modules - customized to fit the clients' unique business requirements & busy work schedules.

Performatic© - A total performance management system

Performance management is not only the backbone of an HR system but provides substantial competitive advantage. Our prime achievement has been the conceptualization & execution of PERFORMATIC© (a total performance management system). PERFORMATIC© is employee centric and career growth centric; it can influence all business processes - with a direct impact on the bottom line. PERFORMATIC© ensures seamless execution, in full alignment with its other important HR systems. We have in past client projects leveraged their performance management systems to retain top talent, invigorate their workforces, reduce turnover, align capabilities, and grow their business.


"... Dr Wilfred Monteiro brings with him rich experience from his past consulting assignments. We owe him thanks  for orienting our  line managers into the HR movement.... What we like best, is the break from the bookish approach  or academic theories found in most HR practioners..."

"... Dr Wilfred Monteiro is truly THE RESOURCE in the area of HRM .... not only is he a good conceptualizer  but also knows the practical nitty-gritty of  implementation... His thorough review of our HR systems and polices was a 3D scan which helped to discover “black holes” in our system and look for unique insights for improvement..."

"... The intervention on talent management & workplace culture improvement  was tailored to our individual needs, and focused on our objectives— We were further encouraged to use their services to polish our performance management systems which was dull and uninspiring to our managers We were happy with the improvement … truly a unique approach..."